Shipping Policy

Effective Date: 12 July 2026

At Amato Locomotive Works (ALW), every enquiry is treated individually to ensure that products are supplied safely, accurately, and in the most efficient manner possible. As our products range from small precision components to larger engineered assemblies, shipping arrangements are confirmed as part of the quotation process.

Shipping Process

As ALW currently operates as an enquiry-based platform, shipping is arranged once your quotation has been accepted and your order has been confirmed.

Each shipment is assessed individually based on the products ordered, destination, and preferred shipping method.

Shipping Destinations

We are pleased to supply customers both domestically and internationally.

If you are located outside our standard shipping regions, please contact us before placing your enquiry so we can discuss the most suitable delivery options.

Shipping Costs

Shipping charges are not displayed on our website.

Delivery costs are calculated based on several factors, including:

• Product dimensions
• Shipment weight
• Quantity ordered
• Packaging requirements
• Delivery destination
• Preferred courier or freight service

All shipping costs will be clearly outlined within your quotation before any order is confirmed.

Processing Times

Many ALW products are manufactured or prepared to order.

Production and dispatch times may vary depending on:

• Product availability
• Manufacturing requirements
• Custom engineering work
• Order volume

Estimated lead times will be communicated during the quotation process.

Packaging

Every order is carefully packaged to help protect precision-engineered components during transit.

Packaging methods are selected according to the size, weight, and nature of each shipment to ensure products arrive safely.

International Orders

International customers may be responsible for:

• Import duties
• Customs fees
• Local taxes
• Clearance charges

These charges are determined by the destination country and remain the responsibility of the purchaser unless otherwise agreed in writing.

Delivery

Delivery times will vary depending on the destination, courier service, customs clearance (where applicable), and the nature of the products ordered.

While we work closely with reputable shipping providers, delivery dates are estimates only and cannot be guaranteed.

Damaged or Lost Shipments

If your shipment arrives damaged or appears to be missing items, please notify us within 48 hours of delivery.

Where possible, please include:

• Photographs of the packaging
• Photographs of any damaged products
• Your order reference
• A brief description of the issue

This enables us to investigate the matter promptly with the shipping provider.

Collection

Collection from our facility may be available by prior arrangement.

Please contact us to discuss collection options before confirming your order.

Contact Us

If you have any questions regarding shipping, delivery, or freight arrangements, please contact us:

Amato Locomotive Works

Email: info@amatolocomotiveworks.com

Website: www.amatolocomotiveworks.com

As the ALW website evolves to include full e-commerce functionality, this Shipping Policy may be updated to include online shipping rates, estimated delivery timeframes, courier options, order tracking, and additional delivery services.